Our Terms & Conditions

General

1. During our busy periods we reserve the right to ask for a non-refundable deposit from new customers.
2. The minimum booking period at the cattery is for two days, except for Easter, July, August and Christmas, when the minimum booking period is for five days. Bookings will be accepted for less than the minimum duration, but the charge will be for the applicable minimum period.
3. Cats must be spayed or neutered unless under 6 months old.
4. If you do not notify us of a change in plan in advance, and your cat is not picked up one week after the scheduled departure date, then the Cattery may take whatever action it deems necessary to find a new home for your cat.
5. The Cat Owner agrees to pay any and all costs associated with services provided by Cross Creek Cattery and agrees to hold them harmless of any and all liability for loss or damage of property, sickness, injury, or death to the cat(s).

Payment Terms

Payment

1. All fees are subject to GST.
2. All accounts must be settled in full on drop-off or pick-up.
3. For guests staying over a month we require bi-weekly payments; we will take these payments from a valid Visa or MasterCard. We will record the card details at or before drop-off.
4. We accept payment by Cash, Cheque, Interac, Visa or Mastercard.

Credit Card Validation

For guests staying over a month we will require bi-weekly payments from a valid Visa or Mastercard. Please notify us of the card details at or before drop-off.

Health Requirements

Vaccination & Health Requirements

1. Your cat must be up-to-date with vaccinations, according to the schedule specified by your vet. We will need to see the cat's latest up to date vaccination certificates either before, or at time of, drop-off.
2. We require all cats to have the following vaccinations:
   • Feline Viral Rhinotracheitis
   • Calicivirus (FCV)
   • Feline Panleukopenia (FP)
   Together these are also known as the Feline Combo vaccinations or Feline Upper Respiratory vaccinations (FVRCP)
3. We require your cat to have an annual wellness examination by your vet. We reserve the right to see the relevant report.
4. Cats must be free from any communicable diseases. We reserve the right to refuse acceptance of any cat showing visible indications of any illness or disease.

Health Recommendations

We recommend that your cat has the Feline Leukemia Virus (FeLV) vaccination and yearly Rabies vaccinations (if your cat goes outdoors).

Veterinary Services

1. We will take every reasonable step to ensure that your cat is well cared for whilst in our care, but in the unlikely event of injury or illness your cat will be taken to either your veterinary clinic (notified at drop-off), or if this is not possible, then to a local veterinary clinic, for immediate treatment, to be paid for by the Owner (see Medical Fees and Related Services).
2. If you prefer to nominate a veterinary service, please let us know the contact details at drop-off. Please see Medical Fees and Related Services for all related charges.
3. If there is a limit to how much you are willing to spend if your animal becomes sick or injured whilst in our care, please let us know.

Preparing to Board your Cat at Cross Creek Cattery

Transporting Your Pet

In order to help reduce stress to your cat, and potential problems if your cat should escape, or try to escape, while being transferred to his / her new surroundings, we strongly recommend that you use a cat carrier to transport your pet to and from the Cattery.

Bedding

When your cat comes to stay with us, please bring your cat's own comfortable and adequate bedding; e.g. a small bed, fluffy hand towel or T-Shirt. If we need to supply your cat with a cattery-loaned towel there will be a small charge.

Food

If you are supplying your own cat food, please ensure that you bring a supply adequate for the whole of your cat's stay, allowing for possible delays in pick-up date etc. If we have to purchase more, additional charges will apply. See Standard Charges - Food.