Our Terms & Conditions

1. During our busy periods we reserve the right to ask for a non-refundable deposit from new customers.
2. The minimum booking period at the cattery is for two days, except for Easter, July, August and Christmas, when the minimum booking period is for five days. Bookings will be accepted for less than the minimum duration, but the charge will be for the applicable minimum period.
3. Cats must be spayed or neutered unless under 6 months old.
4. Cats must be free from any communicable diseases. We reserve the right to refuse acceptance of any cat showing visible indications of any illness or disease.
5. If you do not notify us of a change in plan in advance, and your cat is not picked up one week after the scheduled departure date, then the Cattery may take whatever action it deems necessary to find a new home for your cat.
6. We will take every possible step to ensure that your cat is well cared for whilst in our care, but in the unlikely event of injury or illness your cat will be taken to either your veterinary clinic, or if this is not possible, then to our local veterinary clinic (which is open 24 hours a day) for immediate treatment, to be paid for by the Owner. If there is a limit to how much you are willing to spend if your animal becomes sick or injured whilst in our care, please let us know.
7. The Cat Owner agrees to pay any and all costs associated with services provided by Cross Creek Cattery and agrees to hold them harmless of any and all liability for loss or damage of property, sickness, injury, or death to the cat(s).

Preparing to Board your Cat at Cross Creek Cattery

Vaccination & Health Requirements

1. Cats must have been vaccinated in the last 12 months and must have a record of annual vaccinations. We ask that the cat(s) are vaccinated at least 2 weeks before coming to stay with us.
2. We require all cats to have the following vaccinations:
   • Feline Viral Rhinotracheitis
   • Calicivirus (FCV)
   • Feline Panleukopenia (FP)
   Together these are also known as the Feline Combo vaccinations or Feline Upper Respiratory vaccinations (FVRCP)

Health Recommendations

We also recommend that your cats has the Feline Leukemia Virus (FeLV) vaccination and yearly Rabies vaccinations (if your cat goes outdoors).

Transporting Your Pet

In order to help reduce stress to your cat, and potential problems if your cat should escape (or try to escape!), while being transferred to his / her new surroundings, we strongly recommend that you use a cat carrier to transport your pet to the Cattery.